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Apr 13

Winning Runs – Coaching Problem Players

Posted on Friday, April 13, 2012 in Uncategorized

Jim Thome signed with the MLB’s Philadelphia Phillies this off season.  I felt sad.  When he played with my local team, the Minnesota Twins, he was my favorite player.

Why?  Let me explain.

When Thome signed with the Twins before the 2010 season, the phone of (then) Twins general manager Bill Smith rang.

Smith recalled, “I got a call from someone with Philadelphia, telling me what a great guy we were getting…And then I got calls from the White Sox. And the Dodgers, even though he hadn’t been there a long time. And from Cleveland. They’d all say the same thing, about what a good guy he is.” 1

After Thome arrived in the 2010 spring training, he pulled Smith aside and mentioned to him that if the general manager ever thought it would be useful for Thome to talk to a young player in the organization, he’d be happy to do that.”

Greg Casterioto, with the Phillies said, “He genuinely looks for the good in everything and is the finest human being I’ve ever encountered in major league baseball.”

Most baseball teams — and companies — will not have hall of fame people.  Here are some strategies for dealing with problem people in your company.

Dealing With Problem People 2

How to deal with problem people:
Set up a private meeting, one-on-one.
Don’t allow any interruptions.

Use a friendly set up with regards to furniture arrangement.
Have a low coffee table (with refreshments) between you, and not an intimidating desk.
Sit on comfortable chairs and allow her or him to relax.

Discuss the problem by reassuring them their response is valid.

Encourage her/him to open up by
– asking open questions,
– indicate you are really listening and interested,
– summarize what their viewpoint is to make sure you understand and they know you do.

Admit your own weaknesses.

Next…
Place all possible options or solutions on the table.
Offer only facts, not opinions.
Provide information on other possible options the person may not be aware of.

Finding a solution:
Support their decision.
Agree on a course of action.
Set a review date
Let them know your door is always open

Things to avoid during the talk:
Don’t try to fill every silence. Let them talk
Don’t say, “I understand” because it annoys people in a difficult situation
Don’t judge
Don’t give any advice.

How can you become a hall of fame person?

We have everything we need to live a life that pleases God. It was all given to us by God’s own power…Do your best to improve your faith. You can do this by adding goodness, understanding, self-control, patience, devotion to God, concern for others, and love.” 3
1 – Praise for Jim Thome by Buster Olney for ESPN

2 – These insights come from a BusinessSummaries.com summary of Ros Jay’s book Build A Great Team.

3 – 2 Peter 1:3, 5-7, CEV

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